1. Who We Are
PetPosterMaker.com is operated by Alaya Works LLC, a company registered in the United States. If you have questions about this policy, contact us at support@petpostermaker.com.
2. Information We Collect
We collect the following information when you use our service:
- Email address — provided at checkout to deliver your digital poster and order confirmation.
- Pet photos — uploaded by you to generate your custom poster artwork.
- Payment information — processed securely by Stripe. We do not store your credit card number, CVV, or full card details on our servers.
- Usage data — basic analytics such as pages visited and device type, collected via standard web server logs.
3. How We Use Your Information
- To generate and deliver your custom pet poster.
- To process your payment and send order confirmation.
- To respond to support inquiries.
- To improve our service and user experience.
4. Third-Party Services
We use the following third-party services to operate PetPosterMaker.com:
- Stripe — payment processing. Stripe's privacy policy: stripe.com/privacy
- OpenAI — AI image generation. Your uploaded pet photo description is sent to OpenAI to generate artwork. OpenAI's privacy policy: openai.com/privacy
- Firebase (Google Cloud) — file storage and database. Google's privacy policy: policies.google.com/privacy
- SendGrid (Twilio) — email delivery for order confirmations and download links.
- Vercel — website hosting.
5. Data Retention
- Uploaded photos are retained for up to 30 days after order completion to allow for support requests, then deleted.
- Generated posters are available for download for 24 hours via a secure, expiring link.
- Order records (email, order amount, status) are retained for accounting and legal purposes.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing support@petpostermaker.com. We will respond within 30 days.
7. Cookies
We use essential cookies required for the website to function (e.g., session management). We do not use advertising or tracking cookies.
8. Security
We use industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access-controlled cloud storage. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Alaya Works LLC
Email: support@petpostermaker.com
Response time: 24–48 hours